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Terms & Conditions

CONDITIONS OF USE

Welcome to our online store! TWEU (a web shop from EUBRANCH B.V.) and its associates provide their services to you subject to the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully. ​

PRIVACY

Please review our Privacy Notice, which also governs your visit to our website, to understand our practices.

ELECTRONIC COMMUNICATIONS
When you visit TWEU or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TWEU or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of TWEU, with copyright authorship for this collection by TWEU, and protected by international copyright laws.

TRADE MARKS
TWEU's trademarks and trade dress may not be used in connection with any product or service that is not TWEU's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits TWEU. All other trademarks not owned by TWEU or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by TWEU or its subsidiaries.

LICENSE AND SITE ACCESS
TWEU grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of TWEU. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of TWEU. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TWEU and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing TWEUs name or trademarks without the express written consent of TWEU. Any unauthorized use terminates the permission or license granted by TWEU. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of TWEU so long as the link does not portray TWEU, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any TWEU logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR MEMBERSHIP ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use our website only with involvement of a parent or guardian. TWEU and its associates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, EMAILS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content: and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. TWEU reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant TWEU and its associates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant TWEU and its associates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post: that the content is accurate: that use of the content you supply does not violate this policy and will not cause injury to any person or entity: and that you will indemnify TWEU or its associates for all claims resulting from content you supply. TWEU has the right but not the obligation to monitor and edit or remove any activity or content. TWEU takes no responsibility and assumes no liability for any content posted by you or any third party.

RISK OF LOSS
All items purchased from TWEU are made pursuant to a shipment contract. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
TWEU and its associates attempt to be as accurate as possible. However, TWEU does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by TWEU itself is not as described, your sole remedy is to return it in unused condition. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE IS PROVIDED BY TWEU ON AN "AS IS" AND "AS AVAILABLE" BASIS. TWEU MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TWEU DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TWEU DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM TWEU ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TWEU WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS. 

APPLICABLE LAW
By visiting TWEU, you agree that the laws of the Netherlands, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and TWEU or its associates.

DISPUTES
Any dispute relating in any way to your visit to TWEU or to products you purchase through TWEU shall be submitted to confidential arbitration in the Netherlands, except that, to the extent you have in any manner violated or threatened to violate TWEUs intellectual property rights, TWEU may seek injunctive or other appropriate relief in any court in the Netherlands, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the Netherlands Arbitration Association. The arbitrators award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our Shipping and Returns policy, posted on this site. These policies also govern your visit to TWEU. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

RIGHT OF WITHDRAW
Once an item or service purchased in our web shop, you have 14 days to decide whether or not to keep it. 
However, this right of withdrawal does not apply, among others, to purchases of:

  • perishable goods
  • sealed goods that cannot be returned once unsealed, for reasons of health or hygiene,
  • bookings of delivery label, accommodation, catering or leisure services on specific dates or for specific periods.

 

QUESTIONS:
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: info@tweu.eu

RMA: Return Merchandise Policy and Procedure

All products or accessories resold by TWEU are covered by their respective manufacturer's warranty, included separately. 
The customer shall assume all costs of removing, reinstalling, and shipping defective parts to TWEU. 
This warranty shall not apply to any TWEU products that have been subjected to modification, misuse, neglect, accidents of nature, or shipping damage. 
This warranty is in lieu of all other warranties, expressed or implied. TWEU is not liable for special, indirect, incidental, or consequential damages.

WARRANTY OF REPAIRED PRODUCT
Final decision of warranty status and pricing for repair of any product cannot be made until the unit is returned for evaluation.

The customer is responsible for shipping charges to and from our warehouse for repairs, including those covered under warranty. TWEU reserves the right to specify insurance and any special handling requirements for such shipments.

Repairs, service, and calibrations are warranted for thirty (30) days after shipment from the factory.  This is inclusive of any transit time.

INSTRUCTIONS FOR SHIPPING PRODUCT TO BE REPAIRED
Under no circumstances should products be returned to TWEU without first obtaining an authorization # (RMA#) from TWEU.

Please include with the returned product documentation stating the reason for return and describing any symptoms, failure modes, suspected causes of damage, diagnostics performed, plots of data collected, data files, etc. and also indicate if you have consulted TWEU Support.

Packaging of the products: product(s) should be packaged in their original shipping containers. In lieu of this, they should be very carefully packaged in containers suitable to protect them during transit. Note that damage caused during shipping will not be repaired under warranty.

Marking of packages: All boxes and documents must be clearly marked with the RMA# issued by TWEU. The “ship to”address for all returns and special instructions for international shipments are defined below.

Insurance: Each product being returned should be insured for the full cost of replacement by TWEU. If you are uncertain of the value for which to insure an product, contact TWEU Customer Service.

Payment for shipment: All products returned to TWEU must be shipped with freight prepaid by the sender. TWEU will not accept COD or freight collect shipments.

Freight carriers: All international shipments of products back to TWEU shall be made via DHL Airfreight Services (DHL). Use of any carrier other than DHL for international return shipments requires approval IN ADVANCE from TWEU. TWEU recommends that domestic return shipments be made via United Parcel Service.

Ship to Address: Send ALL return shipments to:

EUBRANCH-TWEU
Wijkersloot 24, 3945 LE, Cothen, the Netherlands
Attention: Returns Dept. RMA#_______

For International Shipments:

Include the following information with your shipment:

AWB consigned to TWEU, Inc., value $50 (this value for customer purposes only,insure packages for full replacement cost)
A commercial invoice including the following statements:
"NL goods returned for (warranty, if applicable) repairs. Temporary import, will be re-exported upon completion of repairs".
"Goods initially exported from NL on (date) under DHL (or other carriers name) airway bill number xxx."

Carrier must deliver items directly to the address shown above ("door-to-door" service). Do NOT ship to a "NL port of entry".

Customer is responsible for all customs, duties or taxes applicable to the RMA.

E-mail a copy of customs registration number, airway bill and any other related documents to: RMA@tweu.eu attention Customer Service and please reference the RMA# on your e-mail.

DELIVERY TIMES FOR REPAIR AND RECALIBRATION SERVICES
Delivery (turnaround) times will vary according to the type of product and other factors. Delivery time is the time from which lead-time begins until the job will be ready to ship from TWEU and is not inclusive of weekends or holidays. Customer service will provide an estimated delivery date, however this date is only an estimate and is subject to change upon evaluation of the returned product.

Repair work and lead-time will begin upon receipt of product and (for non-warranty work) Purchase Order or credit card information.

PURCHASE ORDER TERMS
Delivery times are estimates and are stated on quotes. Delivery can vary according to the time of year, product and overall manufacturing demand. Plan ahead. Delivery time is the time from which the purchase order is received until the system is ready to ship from TWEU. 

Note that whether or not your organization is extended Net credit terms, purchase order termination "at convenience" is not permitted under any circumstances. 

If you have any questions about these terms please contact RMA@tweu.eu These policies are subject to change without notice. (This is RMA policy revision B .doc, 11/2014)

TWEU doesn't accept returns of the following items:

  • Any product missing the serial number or UPC
  • Downloadable software products
  • Online subscriptions after they have been accessed
  • Gift cards, coupon, vouchers
  • Prepaid phone cards
  • Some jewelry orders
  • Health and personal care items ( air filters )
  • Grocery products ( foods )